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Collect, respond and manage public feedback

 
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Feedback Centre enables your organisation to offer stakeholders an inclusive way to share information.

Our platform is utilised by organisations across many sectors. They all have the same aim, to deliver better customer service.

Customer responses are available in real-time, enabling swift responses and information that can be obtained organisation-wide. Improve the visibility of data and gather the insight you need, when you need it.

 
 
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Health & Social Care

Offering an 'always on' solution to collect patient and consumer feedback for health and social care providers.

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NHS

Ekko's Feedback Centre is utilised by the NHS to respond and manage public feedback. 

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Housing

Helping housing providers to understand the needs of their customers, and act on meaningful, targeted feedback.

 
 

Understand customer driven data with Informatics

 
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Our Informatics system, offers the intelligence to suit your operational requirements. From Friends and Family Test metrics, though to analysing your qualitative data utilising sentiment analysis.

The system enables you to share data securely with stakeholders, in addition to having a clear way of triangulating feedback from multiple sources and interfacing with other systems such as a CRM.

 
 
 

Key Features

 
 
 

Your Brand

Personalised Review and Survey solutions that build trust with customers

 

Promotion

Increase visibility with marketing campaigns, sharable widgets and social media apps

 

Fast reporting

Drill down in to the data. Find the answer with Informatics dashboard

 

 

Accessibility

Improve your sample size with inclusive and assistive technology

 

Notifications

Receive status updates by department or team

 

Hosting & Security

All the accreditations required for supporting your data

 
 

 
 
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